Refund policy

Exchange, Return and Refund

-Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

*Please note that all custom made garments are final sale unless particular circumstances applied.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

You can always contact us for any return question at atelieramblers@gmail.com.

-Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

-Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

-Refunds

*We will only accept return to store credit or exchange.